Privacy Policy
Remedi Clinic
At Remedi Clinic, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it and how we protect it when you contact us through our website or enquire about room hire.
Remedi Clinic provides treatment rooms for independent practitioners. We do not provide treatments directly or maintain clinical records for their clients.
1. Information We Collect
We only collect personal information that is necessary to respond to enquiries or manage our room hire arrangements.
This may include:
Your name
Your email address
Your telephone number, if provided
The practitioner or service you wish to enquire about
Your preferred appointment availability
Information relating to practitioner enquiries and room hire arrangements
We do not ask visitors to provide medical histories or sensitive health information through our website enquiry forms.
2. Client and Therapy Enquiries
When you contact Remedi Clinic about a therapy or practitioner, we use the information you provide solely to respond to your enquiry and, with your permission, connect you with an independent practitioner.
We do not create or maintain a client database, mailing list or separate client records. Enquiry information is handled through our email correspondence and is not used for marketing purposes.
Once you have been connected with a practitioner and your enquiry has been dealt with, we normally delete the related email correspondence.
Remedi Clinic does not maintain medical histories or treatment notes. These are managed separately by independent practitioners, who are responsible for their own client records and privacy arrangements.
3. Practitioner and Room Hire Information
Remedi Clinic collects and uses basic contact and business information from practitioners who enquire about or rent rooms at the clinic.
We primarily communicate with practitioners by email and retain relevant correspondence where necessary for ongoing room hire arrangements.
We use accounting software to create and retain invoices and associated financial records. Payments are made directly by bank transfer, and we do not collect or store payment card details.
We use Google Calendar to manage room bookings. Practitioner names may appear in our internal calendar, which is accessible only to Remedi management and authorised reception staff. Our public-facing calendar displays booked periods as "busy" and does not identify individual practitioners.
We do not use practitioner contact information for unrelated marketing purposes.
Information is retained only for as long as necessary for business administration, ongoing room hire arrangements and applicable legal or financial record-keeping requirements.
4. Why We Use Your Information
We use personal information where necessary to:
Respond to enquiries and requests
Connect enquirers with independent practitioners, with their permission
Manage room hire enquiries, bookings and ongoing arrangements
Issue invoices and maintain financial records
Meet legal and accounting obligations
Under UK data protection law, we generally rely on legitimate interests to respond to routine enquiries, contractual necessity for room hire arrangements, and legal obligations for certain financial records.
Where we ask permission before forwarding an enquiry to a practitioner, we will respect your decision.
5. Sharing Your Information
We do not sell personal information or share it for unrelated marketing purposes.
Client enquiry details are only forwarded to an independent practitioner with the enquirer's permission.
We may use trusted service providers to support our email, website, calendar and accounting systems. These providers may process information on our behalf as part of delivering those services.
We may also disclose information where required by law.
6. How Long We Keep Information
We keep personal information only for as long as it is needed.
Client enquiries: We normally delete enquiry correspondence once the enquiry has been dealt with and the person has been connected with a practitioner, where appropriate.
Practitioner information: We retain relevant correspondence and booking information where needed to manage room hire arrangements.
Financial records: We retain invoices and associated accounting information for the periods required by applicable law.
We may need to retain certain information for longer where there is an outstanding matter, a legal obligation or a legitimate reason to do so.
7. Keeping Your Information Secure
We take reasonable steps to protect personal information and restrict access to those who need it for legitimate business purposes.
Access to internal room booking information is limited to Remedi management and authorised reception staff.
Although we take care to protect information, no method of electronic communication or storage can be guaranteed to be completely secure.
8. Independent Practitioners
Practitioners working from Remedi Clinic operate independently and are responsible for their own professional services, client records and data protection arrangements.
If you become a client of an independent practitioner, their own Privacy Policy will apply to the personal and clinical information they collect and hold.
9. Website Cookies
Our website may use cookies or similar technologies to support its operation and understand how visitors use the site.
Where required, visitors will be given appropriate information and choices about non-essential cookies.
10. Your Data Protection Rights
Under UK data protection law, you have rights concerning your personal information. Depending on the circumstances, these may include the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your information
Object to certain uses of your information
Request restrictions on how your information is used
Withdraw consent where consent is the basis for processing
Some rights are subject to legal exceptions.
To make a request or ask a question about your information, please contact us using the details below.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.
11. Contact Us
If you have any questions about this Privacy Policy or how Remedi Clinic handles personal information, please contact:
Remedi Clinic
Email: info@remediclinic.co.uk
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems or legal requirements.
The latest version will always be available on our website.